Terms & Conditions

Capitalcaterers.co.uk is the on-line store owned and operated by Village Fine Food Ltd. We will only accept orders where the customer has accepted these terms and conditions.

1 Placing Orders

1.1 We will do our best to fulfil orders placed on the website, however we cannot guarantee we will be able to do so. An order is only deemed to be accepted by Capital Caterers when you receive email notification to this effect. If for any reason we are not able to complete your order in full, we will contact you and ask you to amend your order.

1.2 Orders with less than 48 hours-notice may result in substitutions if we are able to fulfil short notice orders

1.3 Cancellations are not accepted on the same day cancellations or after 3pm the day before. A full refund will be given with 3 days notice of cancellations. You may incur a charge if shorter notice is given up to 3pm the day before.

1.4 Amendments to an order must be made by calling 020 3591 4565 by 3pm the day before the delivery date and confirming this with a member of our staff. Depending on the amendment, we may not be able to fulfil this but we will always do our best.

1.5 Special offers only apply to orders placed before 3pm the day before delivery.

2 Prices and Payment

2.1 Prices and availability of products on Capital Caterers' website are subject to change without notice.

2.2 Payment is made on-line by credit or debit card or via PayPal. Telephone orders are accepted – just follow the instructions on the Telephone Payment tab. Please note that all telephone payments will appear under the name of Brackenburys on your statement. Brackenburys is the retail arm of Village Fine Food Ltd.

2.3 Invoices for customers with credit accounts must be paid within 30 days of the invoice date.

2.4 Capital Caterers reserves the right to accept or refuse a credit account application and to terminate any such account at any time and without giving reason.

3 Delivery

3.1 All deliveries must be checked and signed for at delivery by an approved representative of the customer. Their signature constitutes acceptance and satisfaction of delivery of a complete order. Please, open the platters delivered on arrival. If any damage is revealed, please let the driver know immediately.

3.2 We will endeavour to deliver your order at the requested delivery time. Your delivery may arrive up to 1 hour later than your requested delivery time without us being liable to give you a refund.

3.3 Your delivery will be to the ground floor only

4 Terms of Supply

4.1 Capital Caterers food is supplied strictly for direct customer use. Any third party use is prohibited.

4.2 Customers will comply with any instructions and recommendations of Capital Caterers in relation to the storage of its products.

5 Liability

5.1 Capital Caterers will not be liable for any personal injury or damage, loss of profit or goodwill or opportunity or reputation suffered or incurred as a result of an order placed with us.

5.2 Capital Caterers will not be liable for any viruses passed to your computer from the Capital Caterers website.

6 Termination

6.1 You can withdraw your registration by emailing info@capitalcaterers.co.uk

6.2 We reserve the right to terminate your access to our services immediately without notifying you in advance should you not operate your account in line with these terms and conditions.

7 Use of material appearing on www.capitalcaterers.co.uk

7.1 Any content on the Capital Caterers website is for personal use only and portions of it may be downloaded or printed only for such use. Any other use is strictly prohibited without our prior written consent.

8 Our kitchens

8.1 Your order is being fulfilled by Cheese & Peppers, 11 Eastcheap, London EC3M 1BN. If you wish to get in touch, please email info@capitalcaterers.co.uk or call us on 020 3591 4565.

9 Variation

9.1 Capital Caterers reserves the right to amend the terms of this Agreement from time to time. You are therefore recommended to review these terms and conditions regularly.


10 Allergy Warning

10.1 Capital Caterers products may contain traces of nuts.

10.2 Please alert Capital Caterers of any severe allergies before placing your order